Refund & Returns Policy

Overview

At Paper Desk Supply, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and refunds under the conditions outlined below.

Physical Products

Deadline to Request a Return: You must request a return within 30 days of delivery by contacting our support team (see "How to Request a Return" below).

Deadline to Ship the Item Back: Once we issue a Return Authorization (RA) number, you must ship the item back to us within 14 days of the RA being issued. Returns shipped after that window may be declined.

Eligibility: Both opened and unopened physical products are eligible for return, subject to the following conditions:

• Items must be in resellable condition (unopened items preferred)
• Opened items must have at least 75% of the original contents remaining
• Items must not be damaged due to misuse, abuse, or negligence
• Original packaging should be included when possible

How to Request a Return

1. Contact our support team at support@paperdesksupply.com with your order number within 30 days of delivery
2. Provide the reason for your return and the condition of the items
3. Our team will review your request and provide a Return Authorization (RA) number if approved
4. Package the items securely and include the RA number on or inside the package
5. Ship the items to the return address provided by our team within 14 days of receiving your RA number

Return Shipping & Original Shipping Charges

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, item arrived damaged, or item is defective). We recommend using a trackable shipping method.

Original shipping charges you paid are non-refundable, except when the return is due to our error. If your order qualified for Free Shipping, no shipping deduction is made from your refund, since no shipping fee was charged on that order; you will receive a full refund of the item price (subject to the conditions in this policy).

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days to your original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer. Shipping costs are non-refundable unless the return is due to our error (see "Return Shipping & Original Shipping Charges" above).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@paperdesksupply.com with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Bulk Order Returns

Bulk orders (10+ cartons) may be subject to a 15% restocking fee for returns not related to damage or error. Contact our support team for specific bulk return instructions.

Contact Us

For any questions about returns or refunds, please contact:

Paper Desk Supply
Email: support@paperdesksupply.com
Phone: (385) 988-6842
Address: 6205 S Rodeo Ln, Murray, UT 84121