Find answers to common questions
We ship to all 50 U.S. states, Washington D.C., and U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands). We do not currently ship to APO/FPO (military) addresses or internationally.
Orders ship within 1-2 business days (this processing time is separate from, and in addition to, delivery transit time). Once shipped, Free Shipping orders arrive within 5-7 business days and Express Shipping ($9.73) within 2-3 business days to the contiguous 48 states. Alaska, Hawaii, and U.S. territories take longer: 10-14 business days for Free Shipping and 7-10 business days for Express.
No. Free standard shipping is included on every order shipped within the United States, regardless of order size or weight. Express Shipping is available for $9.73 for faster delivery.
Most US printers use Letter size (8.5" x 11"). We also stock Legal (8.5" x 14") and A4 sizes.
Measure the width of your printer's paper compartment. Common sizes are 2 1/4" (58mm) for small printers and 3 1/8" (80mm) for standard POS terminals.
You have 30 days from delivery to request a return, and once we issue a Return Authorization number, 14 days to ship the item back. Both opened and unopened items are eligible, subject to conditions in our Refund Policy. We sell physical products only; we do not offer digital products or downloads.
Once we receive and inspect your return, we process refunds within 5-7 business days to your original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error; if your order had Free Shipping, no deduction is made since no shipping fee was charged.
Visit our Track Your Order page with your order number and email address used at checkout.
Yes! We offer volume discounts on cartons and multi-packs. For large orders (10+ cartons), visit our Bulk Orders page to request a custom quote.